Shipping, Returns & Payment
DELIVERY
All orders ship from New Jersey, USA.
You authorize MAISON ROGUE to deliver your ordered products to the shipping address without obtaining a signature and release and indemnify MAISON ROGUE from liability for any loss or damage that may result from leaving the package(s) at your shipping address without obtaining a signature.
Please note that Maison Rogue can not be held responsible for unanticipated delivery delays beyond Maison Rogue's control. Once a package is scanned in by the courier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier for missing or stolen packages.
The US Department of Transportation does not allow pressurized or flammable items to be shipped by air. As a result, orders containing fragrance, nail and aerosol products must be delivered via our Ground shipping option.
Orders placed Monday-Thursday before our shipping cut-off time of 12pm ET will begin processing within 24-48 hours. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
For assured expedited shipping, orders must be placed by 10am ET. If any additional assistance is needed, please email us at hello@maisonrogue.com
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
RETURNS, REFUNDS AND EXCHANGES
All apothecary, beauty, lingerie, pierced jewelry, gourmet foods, and items marked as "FINAL SALE" are final sale.
Please note that we are unable to process returns for orders placed outside the United States at this time.
If for any reason you are not happy with your purchase, you may return and ship out the item or items within fourteen (14) calendar days from the date of delivery. When processed within the 14 calendar days, you will receive a full refund for the value of the item or items to the same form of payment used. After 14 calendar days any returns will be refunded as merchandise credit on a gift card. After 30 calendar days we will no longer accept returns. A restocking fee of $8.00 (plus applicable taxes) will be deducted from your refund, along with any original and return shipping charges. If you are not satisfied with your purchase, please email hello@maisonrogue.com to arrange your return and receive a return shipping label.
Items should be returned unused and with all MAISON ROGUE and designer garment tags still attached. Please email hello@maisonrogue.com immediately upon receipt of your order if any of your purchases have been delivered without MAISON ROGUE tags. Where provided, belts and any other designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Returns and exchanges that are damaged, soiled, or are missing tags will not be accepted and will be returned to the customer.
MAISON ROGUE only accepts returns using MAISON ROGUE pre-paid return labels.
Please note that we are unable to accommodate exchanges at this time.
FREE STANDARD SHIPPING
Receive free standard shipping on purchases of $150.00 or more. All other shipping rates are based on the shipping destination and weight. Offer valid only for orders shipping within the U.S.
INTERNATIONAL SHIPPING
Please note that we are unable to process returns for orders placed outside the United States at this time. Duties requested by the courier are based on the item or items value, not the amount paid using a discount code or limited time promotion.
All international shipping options include just the shipping fee, the duties will be requested separately after your order has been shipped.
ZIP
ZIP is a payment platform that allows you to pay for your purchases via 4 simple, interest-free payments, spread over a 6 week period. ZIP is eligible on all orders starting at $100 and up to $1500. Read more about ZIP here and if you need customer service support with ZIP, please click here.
SHOP PAY INSTALLMENTS
Shop Pay offers the option to pay in full at checkout, or to split your purchase into 4 equal, interest-free installment payments for orders between $50 and up to $1000 USD. Buy now and pay later starting at 0% APR.
GIFT CARDS
MAISON ROGUE Gift Cards are sold subject to the following terms and conditions:
-
Gift Cards can be redeemed against all products on the Website.
-
Gift Cards are non-transferrable and may not be returned or redeemed for cash.
-
If the balance available on the gift card is greater than or equal to the order total, you can complete your order with no additional payment information. If a gift card is associated with a customer account, you can check the balance by using the link provided in the gift card email. For customers without accounts, please email hello@maisonrogue.com to confirm the remaining balance. If the balance available on the gift card is less than the order total, you will be prompted to choose a second payment method for the balance before placing the order.
-
If you return products you have purchased using a gift card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders.
-
If you would like to buy a gift card for someone else, you will need to forward the gift card email to the recipient.
-
MAISON ROGUE is not liable for delivery of a gift card to an incorrect or non-existent email address, this is the sole responsibility of the purchaser. MAISON ROGUE is not responsible if a gift card is lost, stolen, destroyed or used without permission.
-
MAISON ROGUE reserves the right to cancel a gift card if we deem such action necessary. Sales tax and shipping is applicable on any products purchased with a MAISON ROGUE gift card.
